Heard — Terms of Service

Last updated: July 2026

1. What Heard is

Heard is an AI-assisted communication tool that helps two people share what they're feeling about a relationship and receive a translated, calm version of what the other person is feeling. The intent is to support understanding between two parties who have agreed to participate.

Heard is not:

A licensed therapist, counselor, psychologist, or psychiatrist.
A medical, psychiatric, or legal advice service.
A crisis intervention service. (We route to appropriate resources in crisis situations but do not provide crisis care ourselves.)
A replacement for professional mental health care.
A guarantee of any specific outcome, including reconciliation.

If you are in crisis, please contact:

988 (US Suicide & Crisis Lifeline, 24/7)
741741 (Text HOME — US Crisis Text Line)
1-800-799-7233 (US National Domestic Violence Hotline)
911 for medical emergencies or imminent danger

2. Eligibility

You must be 18 years old or older to create a session on Heard. If you knowingly invite a person under 18 to a Heard session, your account may be suspended and the session terminated. Minors should use Heard only with the active involvement of a parent or licensed counselor outside of this platform.

3. Your account and authority to invite

By creating a Heard session, you represent and warrant that:

You are inviting the other person in good faith.
You are not subject to any court order, restraining order, or no-contact order that would be violated by contacting this person.
The person you are inviting has not explicitly told you to stop contacting them. If they have, you may not use Heard to circumvent that request.
You will not use Heard to harass, stalk, intimidate, deceive, or manipulate the other person.
You have a reasonable belief that the recipient would want to know you are reaching out, or at minimum would not be harmed by receiving the invitation.

We rely on these representations. If you violate them, your account may be terminated and your session removed without notice.

4. The other person's rights

A person who receives a Heard invitation may, at any time:

Decline to participate. We will not pressure them, send follow-up reminders, or share with you why they declined.
Permanently block you from sending future Heard invitations to their email or phone number. We will honor this without exception.
Pause the session and resume later, including after a 72-hour hold.
Request that we delete the content of their intake at any time.

You may not retaliate against another user for exercising any of these rights.

5. What we generate

Our AI generates translated letters and summaries based on what each party has shared in their intake. These are best-effort interpretations, not literal transcriptions. We may revise, withhold, or refuse to deliver content if:

It contains threats, ultimatums, or demands rather than feelings.
It contains contempt, slurs, or content that would clearly harm the recipient.
The conversation pattern suggests one party is participating in bad faith.
The intake includes disclosures that require immediate routing to crisis or safety resources.

We will tell you when we have done this, in plain language.

Not a legal record. Heard letters and summaries are private communication aids, not legal documents. They are one AI interpretation, not verbatim statements by either person, and they are not intended or designed for use as evidence in court, mediation, or any legal proceeding. We keep as little of your raw content as possible and we comply with valid legal process as described in our Privacy Policy. If you are involved in a legal dispute, talk to your own attorney before relying on anything written in Heard, or anywhere else.

6. Payment, refunds, and cancellation

Subscriptions are billed monthly or annually as selected. You may cancel at any time. Cancellation takes effect at the end of the current billing period. Refunds within 14 days of purchase are available on request for any reason.

We may, at our sole discretion, refund or credit you outside of this policy if circumstances warrant.

7. Acceptable use

Use of Heard is governed by our Acceptable Use Policy, which is incorporated into these Terms by reference. Violating that policy is a violation of these Terms.

8. Intellectual property

The Heard service, including the user interface, AI prompts, translations, and synthesized content, is owned by us. You retain ownership of the content you input. By using Heard, you grant us a limited license to process your input solely for the purpose of providing the service to you and the other party in your session.

We do not use your conversations to train AI models. We do not sell your data. We do not run advertising inside the experience.

9. AI limitations

You acknowledge that:

AI translations can be imperfect, miss nuance, or get tone wrong.
We use third-party AI providers (currently Anthropic). Our Privacy Policy describes how data is handled with these subprocessors.
A Heard letter is one interpretation. It is not the literal voice of the other person. It should not be treated as a verbatim quote or admission.
Heard cannot evaluate whether a reconciliation is healthy or appropriate for your situation. That judgment belongs to you, and ideally to a professional who knows your circumstances.

10. Limitation of liability

To the maximum extent permitted by law:

We are not liable for indirect, incidental, special, consequential, or punitive damages.
Our total liability for any claim arising out of your use of Heard is limited to the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) USD $100.
We are not liable for the actions of the other party in your session, including but not limited to their interpretation of the translated letter, their decisions, or any harm they cause you.
We are not liable for emotional outcomes, relationship outcomes, or any harm arising from your decision to participate in a Heard session.

11. Indemnification

You agree to indemnify and hold harmless Heard, its founders, employees, and contractors from any claim, loss, or damage arising from:

Your violation of these Terms.
Your violation of the rights of any other person, including the person you invited.
Any content you submit that violates applicable law.
Any claim by a third party that your use of Heard harmed them.

12. Termination

We may suspend or terminate your account if we reasonably believe you have violated these Terms or the Acceptable Use Policy. Your data will be handled according to our Privacy Policy after termination.

You may delete your account at any time via the settings page or by emailing us.

13. Dispute resolution

Any dispute arising out of these Terms will be resolved by binding individual arbitration in [State], administered by JAMS, except where prohibited by law. You waive the right to participate in a class action.

You may opt out of the arbitration clause within 30 days of first accepting these Terms by emailing us with the subject line "Arbitration Opt-Out."

14. Governing law

These Terms are governed by the laws of the State of [State], without regard to conflict of laws principles.

15. Changes to these Terms

We may update these Terms. Material changes will be notified by email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

16. Contact

Questions about these Terms: legal@feelheard.app (or current contact email at time of launch)

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These Terms were drafted in plain language. They are not a substitute for review by qualified legal counsel licensed in your jurisdiction. Have an attorney review before public launch.

Questions about any of this? Reach us at hello@feelheard.app.